Cancellation/Refund Policy

Early Check - in		Late Check - out
Before 08:00 hrs	100% of the room rate	14:00 hrs to 18:00 hrs	50% of the room rate
08:00hrs to 12:00 hrs	50% of the room rate the guest has booked upon	Beyond 18:00 hrs	100% of the room rate the guest has

NOTE:

1. No refund of cancelled one day prior to booking or on the same day
2. Any postponement of the booking will be treated as a cancellation will be governed by the Cancellation Policy.
3. Group booking is defined as :
   • 2 rooms or more for hotels with an inventory of 4-10 rooms
   • 5 rooms or more for hotels with an inventory of 11-21 rooms
   • 10 rooms or more for hotels with an inventory of 22-65 rooms
4. Refunds only through cheque for bookings made by cash/cheque/bank transfer. Online refunds for bookings made through the website usually take 7-10 working days. Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.